Payment Options at UpPlus Physiotherapy

We accept Private Health Funds through HICAPS, allowing you to process claims on the spot for the majority of Private Health Funds. This means that you can use your health insurance to claim for physiotherapy services directly at the clinic, reducing the out-of-pocket expense immediately. After the claim is processed, you will be required to pay any gap (the difference between the health fund rebate and the total fee) by cash, cheque, or EFTPOS at the time of your appointment.

Find your health fund

We claim every registered Australian health fund on the spot. With Medibank, HCF and nib we hold a preferred provider agreement, which usually means a higher benefit and a smaller gap for their members.

At UpPlus Physiotherapy, we offer special concession discounts for clients holding a Centrelink Pensioner Concession Card or a Health Care Concession Card. If you hold a valid concession card, simply present it at reception when you arrive for your appointment to receive your discount.

If you are a DVA client and hold a Gold Card or a White Card for specific conditions, you can access our physiotherapy services with ease. All that is required is a current General Practitioner (GP) referral. Once at the clinic, simply sign upon attendance, and we will directly invoice the Department of Veterans’ Affairs for your treatment.

If you have a chronic condition or complex medical needs, you may be eligible for Medicare-covered physiotherapy under the Enhanced Primary Care (EPC) Plan. Eligible patients can receive up to five physiotherapy consultations per year through Medicare.

To make use of this service, please bring the following documents to your initial consultation: - GP referral with care plan paperwork (GP management plan and team care arrangements).

At UpPlus Physiotherapy, we offer 30-minute EPC consultations, which are payable in full at the completion of the session. The Medicare rebate will be reimbursed directly to your preferred savings or cheque account, leaving you with only a small gap payment. In some cases, 20-minute bulk-billed EPC consultations may be available. This option can be discussed on a case-by-case basis with your physiotherapist prior to booking your appointment.

If you’ve been injured at work, WorkCover claims can be processed directly with your insurance provider. To access treatment under WorkCover, we will need copies of the following documentation:

Once the required paperwork is provided, we’ll take care of billing directly to your WorkCover insurance agent.

If you’ve been involved in a motor vehicle accident, Compulsory Third Party (CTP) claims are billed directly to the insurer once your claim has been accepted. To ensure smooth processing of your claim, please bring the following paperwork:

Once the necessary documentation is on file, we will invoice the insurer for your treatment.