Payment Options at UpPlus Physiotherapy

At UpPlus Physiotherapy, we offer a range of convenient payment options to suit your needs. Whether you’re paying through private health insurance, a government health scheme, or a workers' compensation claim, we aim to make the payment process as simple and straightforward as possible. Below are the payment methods we accept:

Private Health Funds – HICAPS for Fast Claims

We accept Private Health Funds through HICAPS, allowing you to process claims on the spot for the majority of Private Health Funds. This means that you can use your health insurance to claim for physiotherapy services directly at the clinic, reducing the out-of-pocket expense immediately. After the claim is processed, you will be required to pay any gap (the difference between the health fund rebate and the total fee) by cash, cheque, or EFTPOS at the time of your appointment.

Concession Discounts

At UpPlus Physiotherapy, we offer special concession discounts for clients holding a Centrelink Pensioner Concession Card or a Health Care Concession Card. If you hold a valid concession card, simply present it at reception when you arrive for your appointment to receive your discount.

Department of Veterans’ Affairs (DVA)

If you are a DVA client and hold a Gold Card or a White Card for specific conditions, you can access our physiotherapy services with ease. All that is required is a current General Practitioner (GP) referral. Once at the clinic, simply sign upon attendance, and we will directly invoice the Department of Veterans’ Affairs for your treatment.

Medicare – Enhanced Primary Care Plans (EPC)

If you have a chronic condition or complex medical needs, you may be eligible for Medicare-covered physiotherapy under the Enhanced Primary Care (EPC) Plan. Eligible patients can receive up to five physiotherapy consultations per year through Medicare.

To make use of this service, please bring the following documents to your initial consultation: - GP referral with care plan paperwork (GP management plan and team care arrangements).

At UpPlus Physiotherapy, we offer 30-minute EPC consultations, which are payable in full at the completion of the session. The Medicare rebate will be reimbursed directly to your preferred savings or cheque account, leaving you with only a small gap payment. In some cases, 20-minute bulk-billed EPC consultations may be available. This option can be discussed on a case-by-case basis with your physiotherapist prior to booking your appointment.

WorkCover

If you’ve been injured at work, WorkCover claims can be processed directly with your insurance provider. To access treatment under WorkCover, we will need copies of the following documentation:

• Date of injury
• Prescribed medical certificate
• Claim number
• Name of your insurance claims consultant

Once the required paperwork is provided, we’ll take care of billing directly to your WorkCover insurance agent.

Compulsory Third Party – Motor Vehicle Accidents

If you’ve been involved in a motor vehicle accident, Compulsory Third Party (CTP) claims are billed directly to the insurer once your claim has been accepted. To ensure smooth processing of your claim, please bring the following paperwork:

• Date of accident
• Claim number
• Name of your insurance claims consultant

Once the necessary documentation is on file, we will invoice the insurer for your treatment.

Contact Us

At UpPlus Physiotherapy, we are here to help you with your payment options and provide clarity on what benefits you are eligible for. If you have any questions about payments, or if you're unsure which payment method is right for you, please don’t hesitate to contact us. We are happy to assist and will ensure that you receive the best possible care tailored to your specific needs.