Not every appointment needs hands on you. Reviewing how an exercise program is going, progressing loads, checking a return-to-sport plan, talking through a flare-up, or getting advice when you are interstate for work — all of that works over video.
Video physiotherapy appointments for exercise progression, reviews and advice when getting to the clinic is not practical. Book by phone or online.
We are deliberately careful about what we will and will not do this way. A first appointment for a new, undiagnosed problem is usually better in person, because the assessment depends on feeling what the joint does. A follow-up on something we already understand often loses nothing at all.
Hands-on treatment obviously cannot happen over a screen, and neither can the parts of an assessment that depend on the physiotherapist moving the joint. Acute injuries, anything with a possible fracture, new neurological symptoms, and first appointments for an unexplained problem are all better in person.
If you book a video appointment and it becomes clear within a few minutes that you need to be seen in the room, we will say so and help you rebook rather than filling the time.
You will get a video link before the appointment. You need a phone, tablet or computer with a camera, a few square metres of clear floor, and somewhere to prop the device so we can see you move. Wear clothing you can move in and that lets the relevant area be seen.
Have anything relevant to hand — resistance bands, the brace, the scan report, the list of medications. It is a real appointment, not a phone call.
Telehealth physiotherapy is charged as a standard consultation. Private health extras cover for telehealth physiotherapy varies a great deal between funds and policies, so check with your fund before booking rather than after. Medicare care plan rules for allied health telehealth are narrower than for in-person appointments; ask us when you book and we will tell you what applies in your case.
Every appointment is with one of our own physiotherapists. See who they are, what each of them treats and the languages they speak.
For a lot of things, yes. Exercise progression, recovery reviews, load and pacing advice, ergonomic assessment and return-to-sport planning all work well on video. What cannot be done remotely is hands-on treatment and the parts of an assessment where the physiotherapist needs to move the joint, so acute injuries and first appointments for an unexplained problem are better in person.
It varies between funds and between policies within the same fund. Some cover telehealth physiotherapy at the same rate as an in-person consultation, some at a reduced rate, and some not at all. Check with your fund before booking, because it is not something the clinic can confirm on your behalf.
A phone, tablet or computer with a working camera and microphone, a stable internet connection, a few square metres of clear floor so you can move, and something to prop the device against so the camera can see you. Wear clothing you can move in. Have any relevant equipment, braces or scan reports within reach.
Ready when you are — no referral needed, and it takes about a minute.
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