Bupa members are welcome at UpPlus Physiotherapy and can claim their rebate on the spot through HICAPS, the same as members of any other fund.
One thing worth saying plainly rather than burying: we are not currently a Bupa Members First provider. Members First is Bupa's preferred network, and members treated inside it usually receive a higher benefit. You can still claim with us and many Bupa members do — but on most policies your gap here will be a little higher than at a Members First clinic. You should know that before you book, not after.
If that matters to you, Bupa's website lists Members First physios near you. If what matters more is seeing the same physiotherapist every visit at a clinic five minutes away, we would be glad to look after you.
Claiming your Bupa rebate at UpPlus
We claim at reception through HICAPS, so your Bupa rebate is deducted immediately and you pay only the difference by card. Nothing is posted, nothing is reimbursed weeks later, and you leave with the claim already settled.
- Bring your fund card — the physical card or the one in your fund's app.
- No referral required. Physiotherapy is a direct-access profession in Australia.
- Pay the gap only, by card, on the day.
- Tell us if you are near your annual limit so we can plan treatment around it.
Our fees and item numbers
| Item | Consultation | Fee |
|---|---|---|
| 500 |
Assessment consultation
Your first visit: history, physical assessment, diagnosis and treatment. On your statement: ASSMENT CONSULT
|
$98 |
| 505 |
Subsequent consultation
A standard follow-up visit. On your statement: SUB CONSULT
|
$79 |
| 506 |
Long subsequent consultation (2 areas)
A longer follow-up where more than one area is treated. On your statement: LONG CONS 2A
|
$89 |
Fees may change. Your rebate depends on your cover, so your fund is the one who can quote it.
Questions about referrals, annual limits and waiting periods are answered the same way whichever fund you hold — see the questions common to every fund.
New patients can also use our initial consultation offer — terms are on that page.
How Bupa extras handle physiotherapy
Your Bupa extras rebate for physiotherapy applies wherever you are treated by a registered physiotherapist. Network membership changes the size of the benefit, not your eligibility — that distinction is the one most people get wrong, and it stops a lot of members from seeking treatment at a clinic that would suit them better.
Bupa's extras tiers set both a benefit per consultation and an annual limit, and many policies pay a higher amount on the first visit of the calendar year. The Bupa app shows your remaining limit. If you are within a couple of visits of it, tell us — we can adjust how we space your treatment rather than letting you discover it at reception.
Claiming with Bupa at UpPlus
We swipe your card at reception, the rebate is deducted immediately, and you pay the remainder by card. Nothing is posted and nothing is reimbursed weeks later. If you would like to know your out-of-pocket in advance, Bupa can quote the benefit payable on a physiotherapy consultation for your level of cover, and we can tell you our fee — the difference between the two is what you will pay.
Whatever your cover, we treat back and neck pain, shoulder and knee problems, sporting injuries and post-operative rehabilitation at our Seaton clinic — including dry needling, shockwave therapy and hydrotherapy.
